ABOUT US

We are a growing Commercial Door company that specializes in providing high-quality commercial door, gate, and dock equipment services, including installation, maintenance, and repairs. Serving businesses across a wide range of industries, we pride ourselves on our expertise, reliability, and commitment to integrity. With a team of skilled technicians knowledgeable in mechanical, electrical, and welding systems, we ensure efficient solutions for every job, from minor fixes to emergency services. Our company stands out for our consistent, trustworthy service at fair prices, tailored to meet the needs of commercial, industrial, and retail clients.

JOB SUMMARY

As the Service Manager, you will be the driving force behind a team of skilled technicians, ensuring high-quality service and exceptional customer satisfaction. In this dynamic role, you’ll manage all aspects of service operations, from scheduling and compliance to troubleshooting escalated issues. You will foster a culture of continuous improvement, recruit and develop top talent, and build lasting customer relationships. You will serve as a brand ambassador, exemplifying the company’s commitment to excellence both on and off the job site. Your leadership will push operational performance to exceed KPIs, while aligning with budgetary goals and compliance standards.

WHAT WE OFFER

• Competitive salary range: $105k - $130k

• Comprehensive Health, Vision & Dental insurance

• Paid holidays and Paid Time Off (PTO)

• A close-knit, communicative team environment

• Opportunities for career growth and professional development

• Performance-based Employee recognition

• Company-sponsored team events and outings

• Strong emphasis on a supportive and inclusive company culture

Essential Duties & Responsibilities:

• Supervise and manage the service team, including providing coaching and feedback.

• Recruit, train and develop service technicians to handle installations, repairs, and maintenance of various commercial door, gate and dock equipment systems.

• Set and monitor team goals to ensure performance alignment with KPIs.

• Manage scheduling for optimal service coverage and resource allocation.

• Address escalated customer service issues and ensure resolutions.

• Build and maintain relationships with existing customers.

• Oversee service calls to ensure timely and quality completion.

• Conduct follow-up calls to ensure customer satisfaction post-service.

• Drive process improvement initiatives for operational efficiency.

• Ensure safety standards and compliance protocols are strictly followed.

QUALIFICATIONS:

• 5+ years of experience in service management, preferably in the commercial door or access control industry.

• Proven leadership skills with the ability to supervise, mentor, and develop a team of technicians.

• Strong ability to manage service operations, including scheduling, budgeting, and resource allocation.

• Experience in customer relations and resolving escalated service issues.

• Demonstrated success in driving performance to exceed KPIs and operational goals.

• Knowledge of safety regulations and compliance standards.

• Excellent problem-solving and conflict resolution skills.

• Data-driven mindset with strong analytical capabilities.

• Ability to collaborate effectively across departments.

• Outstanding communication skills, both verbal and written.

Carr Talent Acquisition is dedicated to fostering a diverse and inclusive workforce reflective of the communities we serve. As an Equal Employment Opportunity employer, we uphold our commitment to assess candidates based on merit, without bias towards race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other legally protected characteristic.

We embrace the unique perspectives and backgrounds of all individuals and encourage candidates of all backgrounds, including veterans, women, people of color, LGBTQIA+, and people with disabilities, to apply. We believe that diversity strengthens organizations and are dedicated to making employment decisions based on merit and value, ensuring a fair and transparent evaluation process for all applicants.