ABOUT US

We are a cutting-edge real estate technology company dedicated to revolutionizing the way real estate professionals connect with potential clients. Our platform leverages advanced data analytics and innovative technology to provide real estate agents, wholesalers, and investors with high-quality leads, enabling them to close deals faster and more efficiently. As a global off-market real estate acquisition and disposition platform, we host over 1 million wholesalers, property flippers, investors, builders, developers, institutional funds, and property investors who are looking to buy and sell off-market properties directly. Our unique marketplace technology allows users to create a fully connected, turnkey marketplace, linking them to hundreds of other marketplace accounts across the United States and other countries. We are proud to be at the forefront of the industry, offering tools and solutions that empower our users to achieve their goals. Our team is passionate about driving success and innovation in the real estate sector, and we are eagerly seeking a talented full-time customer success manager to join us. This role involves defining and maintaining customer success tracks, creating strategies to optimize resource allocation, and ensuring a high number of customers achieve success. If you are results-oriented, excel at building rapport with customers, and want to be part of a high-energy, amazing team, we would love for you to join us!

JOB SUMMARY

We are looking for a hungry, sales heavy, go-getter with strong communication, follow-up, and organizational skills to join our team as an Customer Success Manager. This is a Full-Time, long-term opportunity with a ton of freedom to really build this as big as you’re driven to. You will be responsible for defining and maintaining customer success tracks, creating strategies to optimize resource allocation, and ensuring a high number of customers achieve success. You will also oversee client accounts from onboarding to renewal, act as the primary point of contact, and implement processes to improve retention and reduce churn rates.

WHAT WE OFFER

• Competitive salary range of $80,000 to $100,000, plus bonuses

• Quarterly milestone-based bonuses up to 30% of the salary for outstanding performance

• Stock options available, accruing shortly after hire.

• Remote position, offering flexibility of location and the opportunity to work with a diverse, and international team.

• Professional development opportunities

• Paid time off

• Career advancement opportunities
  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Define and maintain customer success tracks for various customer profiles.

• Create and adapt strategies to allocate resources effectively, ensuring a maximum number of customers achieve success.

• Own and be responsible for the KPIs in the renewal process.

• Serve as the primary point of contact for clients, building and maintaining strong relationships.

• Oversee the full cycle of client accounts, from onboarding to ongoing support and renewal.

• Coordinate projects and ensure timely delivery of services.

• Establish processes for retention and improving churn rates.

• Communicate with clients, providing advice and resolving their toughest issues.

• Train and mentor customer support agents, potentially converting them into customer success roles.

• Act as the top point of escalation for client issues.

• Implement and track metrics to improve customer success processes.

• Contribute to updating or implementing new systems and processes for customer success.
  

QUALIFICATIONS

• Minimum of 3 years experience in customer success, five years of experience in customer facing roles such as sales.

• A background in real estate technology or Saas or B2B technologies is preferred.

• Strong communication skills with the ability to provide advice and resolve client issues.

• Capability to lead and establish processes

• Ability to create and adapt strategies to allocate resources effectively

• Keen understanding of Key Performance Indicators (KPIs) and other data metrics.

• Adaptability to industry changes

• Demonstrated ability to set and achieve ambitious goals, with a focus on driving customer success and business outcomes.

• Strong commitment to understanding and meeting the needs of clients, ensuring a high level of satisfaction and long-term retention

• Ability to communicate effectively with clients, providing strategic advice and resolving complex issues.